Refund policy
Refunds, Returns & Cancellations
All Sales Are Final
All sales are final.
Due to the nature of our products, Nice Knob, Bro does not accept returns, exchanges, refunds, or cancellations for change-of-mind purchases.
Orders cannot be canceled, modified, or changed once they have been placed. Please review your order carefully before completing checkout.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Order number
- Description of the issue
- Clear photos of the product and packaging
We will review your request and determine, at our discretion, whether a replacement, exchange, or refund is appropriate.
We are not responsible for damage caused by improper installation, misuse, or normal wear and tear.
Shipping Responsibility
Once an order has been shipped, Nice Knob, Bro is not responsible for:
- Carrier delays
- Lost or stolen packages (unless insurance or carrier claim applies)
- Incorrect addresses entered by the customer
Customers are responsible for providing accurate shipping information at checkout.
European Union Cooling-Off Period
If your order is shipped to a country within the European Union, you may have certain cancellation or return rights under applicable consumer protection laws, including a 14-day cooling-off period.
To be eligible, items must be:
- Unused and unworn
- In original condition
- In original packaging
Return shipping costs are the responsibility of the customer unless otherwise required by law.
Custom, made-to-order, or personalized items may be exempt from this right where permitted by law.
Contact
For issues with damaged, defective, or incorrect orders, please contact us with your order number and details.
We aim to resolve legitimate issues quickly and fairly.